https://coin-swap.net/ exchange seems to be a scam.
I;ve sent 400 SHC to SeYp1ba6SXbvXJByKriJYwJsWrn2Fuwtap over 1 hour ago. Block explorer sees it but not my account on swap
Maybe contact them? The site says they require 10 confirmations for shiny and your transaction has 12 so it should have gone through.