I had to file a compliant with 2 checkout to get a response from Simon. I emailed several times about cancelling the order since over two weeks had passed from the time I had expected shipment. I also opened a Paypal claim (probably not an option for everyone).

After opening the claim with 2checkout I got a canned response from Simon apologizing for the delay and that my miner had a tracking number soon. I responded for him to cancel the order, or make some concession for the lost mining time and price change, but have not got a response. I am going to try to get my money back from Paypal and see how things are going.

I understand customer service is hard for a small business but you have to respond to your customers, not only when a third party forces you to.