I transferred some darkcoin into atomic-trade about 2 hours ago. No pending deposit, no balance. I tried to open a chat with support, no one available. I opened a ticket, they didn't give me a ticket number for reference and they haven't responded as of yet. I would suggest that anyone planning on doing business at this site, take my experience to heart. I'll update this thread if things work out, but I'm starting to be concerned.
It's been about 8 hours since my deposit was recorded in the blockchain. I have not received a reply to my ticket nor has my account wallet been updated to reflect a change in the balance. Luckily (I suppose) the transaction indicates that the funds have not been redeemed. Presumably, they are still awaiting some resuscitation on the site back end. I am still holding out hope. I just thought other potential customers of this site should be aware of the turn-around time for having tickets resolved through this exchange.
Try catching Byron in chat or on the twitter. For a one man team, the support is excellent.
I've never heard of anyone having a issue go unresolved or unresponded to for very long. From my own experience I've had issues fixed within 24 hours which is faster then any other exchange I've used (and some of those actually employed support teams!).
Its one of the reasons I choosing Atomic as my preferred exchange as I've found it to reliable and trustworthy. I have no concerns about using it or keeping my coins there and have been a member for months now without problems.