I received an ukash mail that say "Ukash has prevented the redemption of your Code to safeguard your money."  so you are right, I'm sorry.

Your only mistake was to use neteller that's notably unreliable with ukash as I googled around.

Ukash will give me another voucher but I don't want to exchange it anymore.

I ask the moderators to remove the posts, as this has been cleared.

I'm so sorry.