If the e-mail response was too slow, or the PM response... You might want to try one of their phone numbers. +1-844-248-6246 or +44-020-30024099
This number was given out at Bitmain booth during the Bitcoin Conferences for a while.
I heard the same phone number aired on the radio shows as well
But I don't know if Lighting Strike is covered under their warranty tho... You might be better off contacting your homeowner or renter's insurance for that damage.
I have a similar issue. The miner boots up, and the chaser lights on the both boards run - but it never connects to the network. I think the beaglebone shorted out when I had a lightning strike.
I tried everything and can't get it to work. It did start running for about 3 hours the other day and then stopped.....very frustrating.
I am hoping I can purchase a new beaglebone from CoinTerra and install it myself.
Yep, tried that. I think I have exhausted every possibility. I sent an order to the BitMain guys for new IO boards but haven't gotten a confirmation yet. Assuming that goes through I hope that will solve the problem.
Removing the Beaglebone and then resoldering it back on seems really tough......