We kindly ask you wait for our official reply once it is ready, and to avoid contacting us regarding this issue.

As you know all OKPAY payments are non-reversible according with our Terms of Service:
https://www.okpay.com/en/company/agreements/terms-of-service.html
OKPAY Inc. and MtGox Co Ltd. Companies have a contractual relationship. The decision to reverse the payments can not be done solely by OKPAY without violating our agreements. However we are working on the solution for this situation. As soon as we find a solution in cooperation with MtGox Co Ltd. - we will let our clients know.

Thank you for your patience and understanding.