I can help you out David if you aren't seeing all of the complaints over on, "the forum"?  Would you like me to post some of the ones that stand out over here?  I just looked through the most recent page, and I would say that at least 75% of the posts are cursing your companies name and are hating their guts.  While the other 25% are things like. "+1" or "yea".  Sounds like things are going real smoothly.  Also not X-3 STILL!  That backplane sure worked out didn't it?  Oh what?  It did work and they are all currently running in house...who woulda thought?