No help from KnC as yet other than a link to the trouble shooting guide Kurt posted on their forum.
Even when I have it up and running properly and with halfway decent cooling I'm not sure what help I could offer?
u27
I have never dealt with a sleeping die. <-(HUGE DISCLAIMER)
If it is VRM related,
AND
the VRM can be awakened,
This might work
------------------------
Stop cgminer.
'/etc/init.d/cgminer.sh stop'
WAIT 20 seconds.
'waas'
WAIT 10-20 seconds AFTER it finishes
'/etc/init.d/cgminer.sh restart'
Give cgminer a minute to get going,
then look for results.
'waas -g all-asic-info | grep I'
--------------------------------------------
look for 2 low current VRM at sleeping die position in resulting list.
It might take 2-3 tries to get all VRM awake.
Supposedly there is a way that the VRM sleeps that needs power cycle to cure.
If this is true and it applies to you get an RMA ASAP!!!
I have never seen it, I have not power cycled in days.
I regularly sleep and awaken VRM with method above.
The above procedure is also needed if you apply changes to freq from Advanced page with FW 1.0.
It often results in sleeping VRM.
As usual
YMMV
