You should make the mechanism of recovering lost account more automated. And you should make the rules clear for everyone.
It took me 6 months to finally find this:
https://bitcointalk.org/index.php?topic=497545.0Why don't you just add this info under the "forget password" page?
It would be a good idea to sticky that thread IMO.
You "moderators" should be aware that it seems in December 2013 multiple accounts been hacked by the same hacker. This is too dangerous for bitcointalk.org users/community.
Did you use the same password on some other sites as well?
I use different passwords for different accounts. God knows, maybe I did missed that time. I don't even remember my password. At that time "when I lost my account in December 2013" I've analyzed my PC and scanned it with multiple anti-viruses. I even watched all traffic in and out of my PC while in idle state for couple of hours using wireshark network sniffer. So my PC was totally clean.
Yes, this seem like a password thing as the PC I used at that time was totally clean. Maybe it was a password matching by email as I had my email public at that time. And used the same email in multiple registrations in BTC related sites. It is hard to tell at this moment. You guys "moderators" should check the logs of my hacked account "Energizer" namely IP address in the past 6 months and try to match all other accounts been accessed from same IPs to uncover other hacked accounts. Again this is not just about a hacked account, but it might very well be a ring in a long chain. Such chain should be tracked by the moderators.
You should also check the logs/IPs of the hacked account "technomancer".