^^ Listen mtGox, please hire more skilled support personell and perhaps pay them a bit more. I've got the same impression from some of the inquiries I've done as well.

CyberPhunk: There's always the option of doing an exchange with someone that wants to put money into mtGox. A trade like that could be initiated here on the forum or on bitcoin-otc. Basically, you want money out, someone else wants money in, so you provide them with a mtGox code, and then they send the money to your bank or to you as cash in person. Do your research first, and make sure you deal with someone that seems to be reputable.