TLDR - GAWs customer service is time consuming, not dependable and doesn't seem to care too much about actually doing right, only doing right by enough people so that those people will argue for them against those they didn't do right by.

Just thought I'd drop in and share my experience with GAW. From day one their communication has been hit or miss for me. The first time the communication was broken I was credited $60 towards a purchase for the inconvenience of being ready to order week 3's and by the time I could get a hold of anyone to find out why the questions I asked initially and were told I would have answers within a day were still not answered or even responded to in 4 days. It was over a week before my questions were mostly answered at which point week 4's were taken down and week 5's were up. That started the second issue because initially week 5's were at a substantially lower price ($94.49) which made week 5's a better deal than the week 4's I had just missed out on like the week 3's because of crappy communication. Unfortunately when I called in as soon as I saw the week 5's, no one was there to answer my questions about missing products in their lineup for week 5. Within a couple hours of that call I had decided I wasn't going to wait to see about the rest of their product line, I was just going to order Furys and literally as I was adjusting the quantity in my basket, they increased to $109.95.

At that point I waited until I could talk to someone and they would not honor the $94.49 price point but offered to honor a $96/unit price point although by the time this whole thing go straightened out we were onto week 6's.  After talking to a live person I finally settled on several orders broken up to use different coupon codes and I did explain to them exactly what I wanted to do with the orders, coupons and store credit before doing it so I would know if any part of it was something they didn't like.  At this point after talking to a live person I felt comfortable enough to make my purchase but that apparently was made with 2 incorrect assumptions.

The next set of problems started once I received my order.  Several of the Furys had their fan wires sliced through the insulation as if they had been pressed too hard against the heatsink fins. Also several of the fan connectors on the boards were bent away from the board, some quite a bit. The power supplies were in individual boxes, the power and usb cords were loose and the Furys were wrapped in a single layer of ~1/8" foam with no protection on the ends, all of this in a giant box with peanuts. 

Literally as I was unpacking them I emailed GAW regarding the damage I was seeing on the wires and connectors. I emailed them again 2-3 days later since I hadn't heard back from them. After giving them a little more time I decided that clearly the communication that I was assured would be better was not so I took the time to figure out that they have a new site for service related issues and created a ticket.

I received a response the same day stating they would escalate my ticket to a specialist. The next day I heard from their specialist who was the person I had initially sent emails to regarding the damage and in the ticket she said she hadn't received either of my emails. She also told me I needed to do a formal request for a refund at which point I had to ask her to direct me to where I could do this. I then left a message on the ticket which was the copied email chain regarding the damage but going back to previous emails between the 2 of us. Later that same day she responded with instructions on where to file a formal return request. I followed the instructions but saw no option for a refund so I posted that to the ticket.

She got back to me the next day (day 3 of the ticket) stating that if there was no option to just put it in the notes so I did and posted to the ticket that I created the requests. I heard nothing back so the next day (day 4 of the ticket) I asked for further instructions on this process with no response. The next day (day 5 of the ticket) I asked again with no response. Same thing the next day (day 6), it had been 3 days since I followed the latest instructions with no response, no idea what needs to happen next, the time frame, nothing in the way of what to expect. I was able to get a hold of a different person whom I had dealt with previously through their sites chat box. This person said she would do her best to expedite the process because she was already aware of all of the crappy communication issues previously and said I should have a response the following day hopefully. At the end of day 7 I posted to the ticket that it had been 9 days since my initial email regarding the damage and 6 days since I created the ticket with still no resolution. Then today I got a response letting me know that it was out of the support agents hands and that it was basically up to their head of shipping. It was also 'explained' that they have a lot of refund requests right now which is part of why it's taking so long...

So my 2 incorrect assumptions were that the communication would be better and that their pricing would not devalue my investment by 50+% by the time I received it.  The lady through chat did offer me more store credit but it didn't come close to making up for their price cuts. The difficulty is the risk miners take and it's also been fairly standard practice that prices will drop to account for the difficulty some but I did not expect to be able to re-purchase the hashing power I bought for half the cost or less if you factor in store credit that was on my account.  No the Furys were not half the price compared to when I bought, but I bought 10 and at the time they were $104.95 = $1049.50 which was more than what a War Machine ($849.99) was priced at by the time I received my order and that machine is twice the hashing power. And actually you could consider that if you receive their emails they have been offering $50 Furys several times since I've received my order which is less than half price...