Dont feel too confident!! 
Not fake just a little scammy....
I ordered the A1 1.1 th miner from them on 6-28-14 and had a estimated ship date of 7-7-14.
I paid in bitcoin https://blockchain.info/tx/3192eb9434e00938a5360d0494db7fc2a43fded64bf444582f9239403d5d0aff
almost $1400.00 US and the 7th came and went with still no word on shipment. I called and left messages to no avail.
One afternoon about 2 weeks later I was able to get someone on the phone and I explained that I wanted a refund since there was no product to ship.
The person on the phone said that nobody there was authorized to do bitcoin refunds?? WTF?
I called back several days later and asked about my refund as I needed to purchase some miners that were "in" stock somewhere else. The person that answered the phone said my order had been cancelled and they fowarded my refund request to another person. They said it would be no more than a few days.
Long story short, a week later and still no update or refund! I have been without my bitcoins for almost a month now. Good deals on miners have come and gone. I am missing out!
How do I get them to respond to me for a refund?
Im not sure what steps to take from here as all of my phone calls and support messages are being ignored.
Not fake just a little scammy....I ordered the A1 1.1 th miner from them on 6-28-14 and had a estimated ship date of 7-7-14.
I paid in bitcoin https://blockchain.info/tx/3192eb9434e00938a5360d0494db7fc2a43fded64bf444582f9239403d5d0aff
almost $1400.00 US and the 7th came and went with still no word on shipment. I called and left messages to no avail.
One afternoon about 2 weeks later I was able to get someone on the phone and I explained that I wanted a refund since there was no product to ship.
The person on the phone said that nobody there was authorized to do bitcoin refunds?? WTF?
I called back several days later and asked about my refund as I needed to purchase some miners that were "in" stock somewhere else. The person that answered the phone said my order had been cancelled and they fowarded my refund request to another person. They said it would be no more than a few days.
Long story short, a week later and still no update or refund! I have been without my bitcoins for almost a month now. Good deals on miners have come and gone. I am missing out!
How do I get them to respond to me for a refund?
Im not sure what steps to take from here as all of my phone calls and support messages are being ignored.
That's a shame. GAWminers has lots of good reviews. Just call and ask how many days it exactly takes, and what will happen if they don't refund you by that date. Try to put pressure on them, call multiple times if it isn't too expensive. I think that's one of the few things you can do. I know getting refunds suck, dealing with zeus right now, 4 weeks 13 mails further and now they just forwarded the mail to the big boss who is busy most of the time so next month I should get a refund.