I should also mention that I have heard from Amber here on the forums so we'll see where that goes, maybe she can get my refund process moving along instead of being stuck at 'pending' for the better part of a week. I'm starting to get the impression that this company is stalling so that the 14 day return period is up and they can claim that I don't qualify but who knows?! If they don't like that interpretation then maybe they shouldn't let idle minds have too much time to think about what they might really be doing since they clearly aren't doing the right thing. It's rather ironic that up to the point of creating the refund requests there was communication daily, sometimes several times a day albeit not very informative at times and then hardly anything after the requests or the fact that I get a faster response from a 'GAW rep' here than through their own support channels.

I wonder how it makes sense to pay someone to dig through threads on sites not associated with their company instead of having them deal directly with their own support infrastructure where they don't have to dig to find the problems; they are already neatly packaged into a support ticket. I'm being facetious as I know coming here has a benefit but there is something fundamentally wrong when the more reactive support comes external to their own internal support, especially considering this is a new company that shouldn't be so back-logged and compartmentalized that their interior has lost it's functionality.