Dont feel too confident!! 
Not fake just a little scammy....
I ordered the A1 1.1 th miner from them on 6-28-14 and had a estimated ship date of 7-7-14.
I paid in bitcoin https://blockchain.info/tx/3192eb9434e00938a5360d0494db7fc2a43fded64bf444582f9239403d5d0aff
almost $1400.00 US and the 7th came and went with still no word on shipment. I called and left messages to no avail.
One afternoon about 2 weeks later I was able to get someone on the phone and I explained that I wanted a refund since there was no product to ship.
The person on the phone said that nobody there was authorized to do bitcoin refunds?? WTF?
I called back several days later and asked about my refund as I needed to purchase some miners that were "in" stock somewhere else. The person that answered the phone said my order had been cancelled and they fowarded my refund request to another person. They said it would be no more than a few days.
Long story short, a week later and still no update or refund! I have been without my bitcoins for almost a month now. Good deals on miners have come and gone. I am missing out!
How do I get them to respond to me for a refund?
Im not sure what steps to take from here as all of my phone calls and support messages are being ignored.
head over to hashtrader.com, they moved over there. (from bitcointalk) Not fake just a little scammy....I ordered the A1 1.1 th miner from them on 6-28-14 and had a estimated ship date of 7-7-14.
I paid in bitcoin https://blockchain.info/tx/3192eb9434e00938a5360d0494db7fc2a43fded64bf444582f9239403d5d0aff
almost $1400.00 US and the 7th came and went with still no word on shipment. I called and left messages to no avail.
One afternoon about 2 weeks later I was able to get someone on the phone and I explained that I wanted a refund since there was no product to ship.
The person on the phone said that nobody there was authorized to do bitcoin refunds?? WTF?
I called back several days later and asked about my refund as I needed to purchase some miners that were "in" stock somewhere else. The person that answered the phone said my order had been cancelled and they fowarded my refund request to another person. They said it would be no more than a few days.
Long story short, a week later and still no update or refund! I have been without my bitcoins for almost a month now. Good deals on miners have come and gone. I am missing out!
How do I get them to respond to me for a refund?
Im not sure what steps to take from here as all of my phone calls and support messages are being ignored.
they will make things right, i can help you make some noise if need be, but i doubt it
i've bought over 2k from them
they do make mistakes, but they fix them (sometimes a bit slow though)
I can assure you they are not scamming you and you'll get your refund or the miners whatever you choose. I have no idea why it took so long for them to process your order. I'll forward this to GAW and somebody will contact you.