Don't waste your money! I've sent in my order a few days back, my payment has been confirmed for over 3 days now, I've tried to get some response via a support message; but nothing, no communication, the transaction doesn't show and the order is "pending". It seems that something shady is going on with their services, so again I would be very careful
Hello vcexchange,
Our support team is working all the time and usually reacts very quickly on support tickets. Currently we resolved pretty much every ticket, but nobody is perfect and it may indeed be that we have missed your request or didn't manage to solve it so far.
Please PM us with your email so that we can search for your ticket and immediately take care of it, if it is not already solved!
Regarding "pending" orders in general: We sometimes experienced some smaller delays (few hours) coming from third party software to automatically approve your bitcoin transactions. Our developers are currently working on an own customized solution for this so that we do not have to rely on third parties anymore.
It is important to note that your Bitcoins are always safe and secure. If you send them to one of our addresses we provide for payment you can always be sure that we will receive them.
Thank you for your understanding!
Your Genesis Mining Team!