Lessons learned from Black Arrow...

1.  Do not promise anyone compensation specifics because whatever you offer now won't be good enough a week later.  Wait until you're shipping to announce compensation specifics.

2.  Expect refund requests, a lot of them.  Especially if you're late.

3.  Expect a lot of trolling.

and lastly...

4.  Continue to communicate with your customers.  This is most important.  What you promised them was a failure.  So now you need to shore up their confidence that you will do right by them.

Presentation over, there are snacks and coffee in the lobby.  Thanks for coming.