The assumptions are not very far at all considering what has been said and their actions. I made 2 assumptions: 1 that Amber was able to instigate getting the refund process going and 2 that they have pissed off quite a few people based on being told that they have a lot of refund requests right now and also seeing that their return policy magically disappeared. I made one step logical assumptions so if you want to see that as 'really going far' then that's on you but not a single person that I've personally talked to has not come to the exact same assumptions. Everything I have brought up is based on actual experience with them and I never go further than one step past what has happened to try and understand why things have happened. I'm not going to try to please them when I feel they have done wrong just because I want my money back. Regardless of whether I lay claim to my money as my money or not the fact is I lost control over that money as soon as I spent it and I'm not stupid, once I give that control up I don't expect to get it back. If they do the right thing and honor the refund that I purchased under then great, I will acknowledge them positively for that but it still won't make up for the bad or give reason to hide the bad from others.

This is not a smear campaign where I put all the complaints and dirt in one place in an easy to read and search for format so don't start to make it out like that's what it is. I have been honest and fair with GAW and will continue to do so. Whether you realize it or not I have spent quite a bit of time trying to resolve things internally with them before I got to the point where I felt it was necessary for me to post. I am glad that the refund process is moving along but my motivation and expectation wasn't for that, it was to illustrate to other potential buyers what kind of experience they MIGHT be in for because I would have appreciated something like this before I purchased; because I wouldn't have after reading this.

Either way the update thus far is kudos to Amber because she seems to have been able to get things moving along and in less time than the standard channels were taking by a huge margin. At this point the returns are approved, Amber has contacted me to assure me there won't be any issues with the refund and has provided me with a pre-paid shipping label for FedEx.

Amber - good job and thank you, I will be making arrangements with FedEx tomorrow. Please provide me with the best method to communicate effectively to who ever is in charge that your method of customer service should at the very least be the standard minimum at your company. While most people I have dealt with at GAW were pleasant enough to speak to, you are the first one who has followed through in a timely fashion with more than one step at a time. There is still some room for improvement but had GAW dealt with me the entire time at the same level you have, I wouldn't be this frustrated and I'm sure things would have gone much differently.