Please focus on troubleshooting and stop justifying yourself over and over without any step forward.

Over 5 hours before you stated to urgently inform all of your users via email and request to add their withdrawal requests (again) asap.
Up to now, you didn't send this urgent email!

Over 5,5 hours before I ask you to give us some numbers (A-D) and you promised you will come up with exact numbers.
Up to now you don't present one of this 4 numbers.

So to me it looks at the moment, like you don't do ANYTHING else then promising and playing posting-war with other users.

In every minute more, in which you don't show us ANY sign of action or fact which shows clearly that you are really working on your problem, you are confirming what Matthew wrote about you.