The machine doesn't work.
I've already called, sent emails, wrote a ticket. If it is going to continue like this, I don't want to get store credit or do business with these folks.
I want to buy from them their new miner Vaultbreaker, but after reading your story I will stop and watch situation here. Are you sure their customer service is unhelpful? It says "WE DO REFUNDS" all over their site after all.