Ich hatte kürzlich das selbe Problem mit einem Kleinstbetrag (50). Habe unter Angabe der Account-ID und der Deposit-ID ein Ticket erstellt und innerhalb von 20 Minuten eine Antwort erhalten.
Inhalt der Antwort:
Hi,
I am sincerely sorry about your deposit being placed on hold. Recently, some German banks have been targeted by fraudulent activity. As a precaution, all deposits originating from German banks are currently considered high risk and we have to be very careful, which is the purpose of this hold. Since you have a long-standing Tier 3 account with Kraken, we will release this deposit and ensure that future deposits to your Kraken account will no longer be held for this reason.
We're very sorry for the inconvenience, but this is something we must do to help prevent fraud in the banking system. Thanks so much for your patience and continued support of Kraken. Have a great day.
(Grußformel und Support-Name entfernt)
Geldbetrag war direkt nach Erhalt der Mail gutgeschrieben. Vielleicht ist der Support mittlerweile einfach überfordert? Toi toi toi, dass alles glatt geht.