your rating for them does not make sense.   they delivered to me, yes late but less late than avalon and in line with when KNC delivered to me their "in stock" jupiters that took three weeks to arrive because they were not assembled.
they also have done RMAs and have responded to problems etc.   They delivered everyone's order also.   
I do not think they deserve to be right up beside spondoolies but they certainly do not deserve to be where you have ranked them.