Are you serious? This really seems like a scam. Promising people something before you even have confirmation. I signed up under you but I'll be creating another account to use until this gets cleared up.
If you look at the screenshot, I did get confirmation. But I think they are really backed up over at support. What I can do is look up how much you played, and pay you out of my own pocket for now.
What is your username you signed up with?