If you're in the UK, I would advise visiting. Nobody has done that recently, at least that is publicly known.
Yea im surprised, dat UK customers dont visit them oO (and telling their story here on forums)
I was a UK customer but did get a refund (some time back).
I'm wondering whether perhaps they chose to refund UK customers knowing that we are the ones which are more likely to turn up to their door and create havoc? If they kept us sweet, then they were highly unlikely to get any disgruntled offshore customers turn up due to costs and logistics.
Just a thought.