Dear Customers,

We apologize for the lack of updates during the last few weeks; We have been very busy working with the factories to get your long awaited miner.

As you well know we have been shipping X1s for almost a month. In the last few days we began shipping X3s alongside X1s. We still have days until we finish all the queue.

During the last week we have fixed few issues with our products:
 1. We found that Onsemi has given us wrong information regarding a controller; They have told us that NCP5392P is exactly the same as NCP5392E with only one pin difference (that we were not using). As they were in shortage of NCP5392P they sold us NCP5392E. However, after assembly we have found out that this controller fed wrong PWM to the mosfets shutting down the low side mosfet when it shouldn't. This resulted 5% of the mosfets burned and all miners were using 20-30% more power.
  We are currently looking into how to correct the PWM of NCP5392E and will contact customers who have received boards with this controller in order to provide them with a fix. We have begun to rework thousands of boards in order to replace NCP5392E with NCP5392P.
 2. During transportation hashboards were able to exit their slot therefore we needed to find a solution to fix this.

For these reasons we were unable to enter mass production for X3 last week.

We are happy to report that we have overcome all obstacles and we are now shipping X3s as well.

Regarding this thread, we always welcome constructive feedback. However, as we finally went full throttle into shipping at least one competitor is trying to keep away customers from us: Individuals on this forum which are not even our customers (Eg. Pentax, DebitMe, and few others) are probably being paid to spend their full time here to flood this thread with misleading information. For this reason we have decided to delete such posts.

We will post pictures in few minutes.