... I bet the co. knew there would be issues with hardware ...
Not true. We got nasty surprise.
Sorry, should have been more clear, what I meant was the fact that you had No Refund Policy from the start, you guys are smart engineers and most likely expected some sort of issues with the hardware, you could only do so much with simulation software etc. so your company decided not to issue refunds as a company policy, I did not mean that you knew about this issue.
No refund policy is the industry standard and boilerplate terms of sale.
As I've explained many times in the thread before, unless there will be a catastrophic event, we'll do right by our customers.
(I fully understand that I won't get 100% of the customers satisfied, but we do plan to be in the miners selling business for a long time)
I would have love to avoid taking pre-orders and sell only from stock. Unfortunately, we can't do it.
Guy