I won't post exact details of my order and refund request becasue I don't want to be punished by BA.
It seems that few hours ago they already changed my password on
https://www.blackarrowsoftware.com/support/index.php?/Base/User/Loginso I can't access my account there to see the submitted tickets
I ordered X3 in the end of November and requested the refund in May.
No one from our staff changes passwords or disables accounts. Please let me know by private message what is your email if you still have issues logging into your account in order to help you fix this issue.