Still not sure why anyone in this thread is being called a non-customer.  BA is basing that off of assumptions because we won't tell them order information because they have threatened in the past to withhold compensation or move troublemakers to the back of the order line.  So any sane person would keep that completely hidden.

And yes, you are correct, that is no way to deal with customers.  Then again, BA is barely a real company, so it kind of makes sense in a backwards kind of way.