Can someone help me out? I am getting really frustrated with CP and it seems it's impossible to get any support via email or in the chatroom

I placed a market sell order for SWARMPRE and 3 days later it still shows open... even though now there are BUY orders for a higher price. Also, I can't cancel the transaction either as it seems I need to send more BTC to my account again

I really don't get this

My Open Orders
Type   Price [BTC/SWARMPRE]   Amount [SWARMPRE]   Total BTC   Completion Action SELL   0.000182   1472.52747253 0.268   0.00%   Cancel

And now there are buy orders for 0.000191

Am I missing anything?

Cheers

Edit: after sending 0.01 BTC to my CP address from a different wallet it shows this:

My Trades History
Type   Block Time   Price BTC   Amount [SWARMPRE]   Total BTC   Status
SELL   2014/07/31 04:27:45 PM +02:00   0.000182   54.94615384   0.0100002   pending

My Open Orders
Type   Price [BTC/SWARMPRE]   Amount [SWARMPRE]   Total BTC   Completion   Action
SELL   0.000182   1417.58131869   0.2579998   3.73%   Cancel

So now instead of getting the 0.01 BTC from my wallet, exactly 0.01 BTC worth of SWARMPRE have been sold and that is the balance of my CP BTC wallet (the transaction I sent however seems to have evaporated into thin air)