Please let us know the result of your claim. If Alpha won't refund and this case goes to court and you win we have a perfect precedent and any other customer can go through this process without having any fear to loose the claiming fees.
But if you aren't quick there will be no money left or the company will be wound up.
I would suggest anyone that wants their money back starts right now before you get error 404 from the forum rather than the you are banned message.
I will keep everyone updated here on how I do with my claim.