Hey Offroadbiker,

Would you disagree with the following statement which are the facts:

Your first ticket was submitted into the help desk at 7:49am and was responded at 7:52 am

then the 2nd, 3rd, 4th and 5th tickets came in at:

8:02 replied at 8:04

next

8:08 replied at 8:10

next

8:14 replied at 8:18

next

8:41 replied at 8:43

That is five replies to all your inquiries with an average wait time for you of under 3 minutes each.

(You want to talk price which is fine, but lets not forget the service side of this, otherwise you are bashing without showing the positive side of the service which is unfair).