Now I'm at over a week, and I finally get an email from their support with a shipping label. I asked for clarification, and they expect me to ship the faulty board to them before they will ship me a replacement. A process they say will take another week. So I'll be over 2 weeks with a dead unit, and the next difficulty looming - basically at least .166 BTC lost because of their faulty hardware and slow response.
I wonder why, its not as if someone can run off with another controller and build an Ant from it........it should just be heres another one and toss that piece of shit in the bin....they must know that about 1 in 10 of these things are faulty.