Have got my order of warp 10 from Simon with a delay of 1 month. I PAID for an in stock product. NOT preorder. Now there's a price difference and also the loss for mining if I could have started earlier.
I have sent numbers of emails and none of them were replied within a day. It usually takes at least 5 days for a reply from Simon.
I say BEWARE, with this kind of shitty service, any warranty given by HASHRA or promises are just BULLSHIT.