So if i understand this correctly..you paid with bitcoin...contacted bitpay....this guy mubasher says he paid the amount back you paid in btc to usd back thru Paypal..
likely knowing that it would 'hang' in limbo there because they (alpha) is having problems with paypal...thus no $$$ will actually get sent (likely so they can file quick
for bankruptcy protection)....got to admit it is brilliant...if these guys could make money as good as they keep/hide money they'd be the toast of the asci mnfg universe!

anyway my take on the above
Searing
I paid 30% with paypal, 70% with Bitpay.
He said the 70% was non refundable and that by his goodwill the 30% was refundable in full in my BitPay support ticket.
I have requested my BitPay payment to be refunded over 15 times since July 28th. And like I mentioned as soon as he forcibly changed my order status of my Paypal payment to refunded I messaged and said that I did not ask for a Paypal refund, nor did I cancel my order. He never sent a Paypal refund. And he stopped communication immediately afterwards for the rest of that day for the next 7 hours. Then the next day being today nothing changed. Also upon request the mediary has stated that he has not responded to any of the communication requests with BitPay since I opened my ticket.