Same questions over and over. But they're not going to be answered. I think the Scrypt.CC people are really doing well for themselves (and those that trust them) and don't feel the need to step up to the next level, which would consume so much more time and effort for them. By keeping this "beta" they can follow their own path without too much responsibilities. If you can live with that, join the party. If not, well, there's plenty of others who are more transparent. It's good to have a choice 
Yes Mike you are right... screw the client and the consumer thats what your business moto should be right???
And when it comes to support, I think I've already mentioned they could seriously improve on that, but I don't see that coming, and I'm hugely disappointed about that. I was just saying that they either don't have time or feel a direct need, probably both, to come up with daily (and I not even mean 24/7) support. Now value of altcoin is dropping like mad I don't see that happening at all. With other clouds emerging that do take care of their customers I actually worry. Or not. I think what they will end up with is a "small" amount of customers, each with a large amount of hashrate. Unless they start developing the plans they once had.