Thank you for your enquiry to the Citizens Advice consumer service. Your reference number is CS XXXXXXX.

We understand that a trader will not cancel a contract with you and you claim you purchased the contract as a consumer and not a business.

Your rights and obligations

When you purchase a contract you enter into a legally binding contract with terms and conditions you are deemed to have read and agreed to, if the terms do say that you are deemed to be a business then this is what you are legally bound to. The Consumer Protection Distance Selling Regulations would only apply to a consumer transaction and you should be given seven days to cancel in writing, if not then the contract would not be enforceable. With a business to business contract you are bound by the terms of trade of the seller. There is more information on our website

Your next steps

We’d now suggest that you send a letter to the trader setting out your complaint and giving them a deadline to respond to you. Template letters are available on our website. Keep a copy of your letter and get proof of postage so you have evidence of sending and receipt in case you need it later on.

What we’ll do

We will notify Trading Standards of the trader's activities. Whilst this would not help with your complaint, this is valuable intelligence for them, which may be taken into consideration in any future dealings they have with the trader.

If you want to discuss this further please call us on 03454 04 05 06 or reply to this e mail.

Kind regards

Isaac

Citizens Advice consumer service

Tel: 03454 04 05 06
Web: www.adviceguide.org.uk
Open: 9:00am to 17:00pm Monday to Friday