Alpha hasn't run yet. Bitpay got back to me on this situation.... They sent a complaint to Alpha. Alpha replied with their typical bullshit saying they haven't broken their terms, and I am not entitled to a refund.
I explained how it has absolutely zero reference to not being refunded in full after 6 months of payment but before product delivery.
I then explained how they have in fact broken their terms and conditions by requesting payment greater than 8-10 weeks ago and still being far off from delivery.
I informed them I have already started a case with their local UK tribunal courts and this would be their last opportunity to resolve the matter outside of the courts.
Could you provide us some guidance about dealing with bitpay refunds, please?
You can email
support@bitpay.com and you will ideally need a copy of the transaction, or, sending address, receiving address, time / date, amount, your own name and email address, and reason for the email (you are being denied a refund.) Bitpay is unable for force a refund (due to the nature of BTC) but they will act as an intermediary in attempting to facilitate a refund with Alpha. Alpha will likely refuse, but you can state your points and save the records and this will be additional valuable evidence for you if you end up suing them etc.