Post
Topic
Board Exchanges
Re: [ANN] KRAKEN.COM - Exchange Now Open with USD, EUR, BTC, LTC, XRP, NMC, XDG
by
Serpens66
on 10/08/2014, 14:31:42 UTC
hello. How about just releasing the money on hold?

Here is a lot of complaints. What is the problem on your side?
create a support ticket and tell the number to Dargo here Wink

There a several reasons, why money could be "on hold".
Maybe you sent the same amount of money in a short period of time (some days).
Or you are not verified enough. If you are german, you have to be tier 3 and send an ID Selfie.

For the most EU customers, there are no problems, just a higher fee in September. For germans there is this ID-Selfie problem. Not everyone want to do this of course.