.. seriously, why cant you just be honest, and admit that you want more money, you have identified how to do it based on current usage, and where you want to target customers. Really poor attitude from Kraken and their new approach to 'valued customers'.
We must have a misunderstanding here, because this is exactly what I've been trying to say. We need a more money because the current fees don't provide enough income to sustain our business. We've looked at our current usage to identify the best way to change the fee structure. Since we need to increase the fees by a factor of 2, the fees for most users are going up by that amount. The exception is at the lowest fee tiers, because, given our usage, there wasn't any advantage to doubling the fees at these tiers. So, instead of starting with a lowest fee of 0.4% (which would double the current fee of 0.2%), we went instead with 0.35%. I don't see how these reasons reflect a poor attitude toward our customers. We're not doing anyone a favor by offering our services at a price that isn't sustainable, and we're not disrespecting people by charging sufficient fees to cover our costs.