Has anybody heard from anybody at ZoomHash this or last week?

I bought two X3 Thunders (arrived very quickly).  One runs for intervals of 1-12 hours before being pronounced DEAD/Sick; thus I believe is DOA.

When I ordered in July ~21st they were always online on the site during business hours if you do "Chat now", but they weren't there today, or any day last week.  Also they didn't pick up the toll-free #, also I e-mailed both Bob & Rich (late last week) for help with the broken machine, and haven't heard anything.

I am looking to sell my GPU miners, and maybe get a couple more units, but I am definitely afraid to order more w/out getting my one fixed & when it seems like they aren't working now.  Are they on vacation or something?

If they monitor here,

Bob, I e-mailed you on the 8th,
Rich, I e-mailed you on the 7th.

The chat-now feature had nobody there on the 6th,7th,8th, or today; the 11th; though the week I ordered & week after (when I needed help) they were ALWAYS there.

Thanks for any help that anybody can offer.

Saucy