UPDATE: So, Dan Murtha decided to reach out to me in order to fix the situation. He asked me how much store credit I thought was fair and I said $1200 since that's how much I lost in the refund. I also said that I'd be willing to accept two S3s as well. He offered me $1000 credit and I agreed.
I hereby rescind/renounce/repudiate/abjure all the negative things I've said about Minersource and I will be sure to edit all recent posts referencing them to reflect this update.
Thanks Minersource for doing the right thing in the end.
Cool, now will minersource start refunds for other customers who are still waiting?
My refund went from "after B1 & B2 shipping is complete" to basically "You're going to get your miner whether or not you want it" when I asked about it again the other day.
Thank you for contacting us and for your patience while we worked out the shipping dates with our supplier. We have done our best in a challenging situation to deliver your units as quickly as possible, but understand that you have now decided to refuse to accept delivery. While we appreciate and acknowledge that the wait has been longer than you had hoped, this was a pre-order of mining equipment which, according to the terms of purchase posted on our site when you placed your order, is non-refundable if cancelled. Those terms (
www.minersource.net/contactus) explicitly notified buyers that delivery dates were not guaranteed, and that buyers should not rely on them as a factor in making the decision to place an order with us. We encourage you to accept delivery of your pre-ordered product because we are not approving refund requests at this time. We recognize that this has caused inconvenience, and have worked with our supplier to add additional compensation units to your order, free of charge. These will be included in a further shipment sent to you. Again, we are sorry that this order took so long to fulfill, and encourage you to contact us with any additional questions.
Thomas Salvatore
Head of Logistics
support@minersource.net