Agreed, but a score of 1 on that scale is perhaps too abysmal. I'd give it at least a 2.
Communication, on the other hand, is for me at -100, but that's a different story ...
Keep up the good work!
Its either 1, 5 or 10, otherwise there is too much human input and I get accused of being biased or being paid off. That score will go up to 5 in the next update though, as long as there haven't been more reports of the same issue.