You're absolutely right. I even thought of starting a campaign to demand more from Cryptsy. However, from previous experience (including my experience as a consumer defense activist for over 15 years), I've learned that most people won't leave their comfort zones to participate in this kind of action. Take user ADRIATICon above, for example - he only PM'd BitJohn and posted on the thread that he had done that, but never exposed to the community exactly what happened to his coins. And he is far from being the only one to act like this. Since I have no vocation for martyrdom, I decided to leave it up to each affected user to look after himself, even though that kind of selfish attitude disgusts me.