However, it sounds like they did in fact credit your account for the amount that you would have gotten if they received it the first time.
NOTHING has been returned, not even the $25.18!
Yes, I read your post.
Finally, they said that they would refund me a total of $25.18, the amount that would have been deposited in my account if the transfer had worked.
So, they originally did credit you.
The issue seems like it started around March 10th when you asked for a full refund of the wire.
I was quite upset about this, and demanded a refund. I wanted my money back, as they were basically charging me for a mistake on their part! Eventually, after repeatedly saying they had no way to refund my money, they said that they would "Contact their management group" to inquire about a refund. This all happened on March 10th.
Yes, but you need to clarify. They fixed their mistake of sending you the wrong details. At this point, your transaction with them was completed. They credited you for the correct amount.
So lets bullet point this:
1- You request wire details from MtGox
2- They send you incorrect info
3- You send wire, its not received and stalled (
Was this $50.00 returned to your bank account? I believe it was)
4- MtGox confirms their mistake and decides to eat the loss and credit you for the amount you would have gotten
5- You request a refund for the full amount back to your bank account, they debit your account the $25.00
...At this point on March 19th, "We are currently waiting for our upper management to have these funds reversed back into your Mt.Gox account balance. We apologize for the delay."
Did I miss anything?
Again, not defending, just clarifying.