Post
Topic
Board Trading Discussion
Re: MTGox customer support == Huge Steaming Pile of FAIL!
by
Mt.Gox Support
on 10/04/2012, 09:42:28 UTC
Dear CyberPhunk.

Please check your account, I believe that the $25.18 USD are now back. We are sorry that it took so much time to fix this error, but, unlike Bitcoins transactions, Banks love to take their time send money back. And while we did not get them yet, we had a conformation yesterday that they are on their way, so we could finally credit your account of $25.18 USD.

Once again sorry that it took so long

Regards

So. you'll still keep the $50 that was caused by the failure of your employee, basically charging me for it? Nice!

It seems that you do not understand how bank fees work in the case of a withdraw, unfortunately banks, not US, take a Huge chunk of money when you go to opt for an international wire, in your case half of what you sent. The $25.18 that we gave you back is what the Banks sent us back from your initial withdraw and what you should have actually received.

Anyway if you do not want to use International Withdraw please use BitInstant.

Good luck