I was thinking of getting some miners with you and I see that you have issues all the time.

I'm running 2 miners on my own and never had any issues and practically 0 down time (except when I did a reboot).
With your service I see that people stay offline some times for more than a day.

There are datacenters that compensate if miners go offline (e.g. Spondoolies DC).
Do you compensate if miners go offline?