I've created a version of 1.9.8 for you that includes a debug window. Please make a screenshot of any potential error messages you find there.

Download Electrum 1.9.8-dev and the signature.

Now before you open it please go to the official Electrum site verify https is enabled and the domain is correct. Then look for my pgp key (Maran Hidskes) there and verify the signature. Here is a step-by-step guide for doing that on windows.

Only after completing these steps run the app and give me the information it gives you.