Hello,

Will you tell me specifically why you blocked the card?

What was the security reason you mention?

Why is the card status still set as "Active"?

I can't and I don't want to visit an mBank branch because I'm not even in Poland.

You can block or cancel the card if you want but you certainly can't keep money that's not yours.

That would be stealing!

So if you don't want me as client it's fine but you can't keep my money.

Please send the remaining funds to the account I gave you before:

IBAN: PLXXXXXXXXXXXXXXXXXXXXXXXXXX

BIC: WBKPPLPP

Bank: Bank Zachodni WBK SA

or reverse the transfers to the original senders.

What's the email of the Customer Ombudsman?

I'll also forward this email to Komisja Nadzoru Finansowego, to Urzad Ochrony Konkurencji i Konsumentow and others relevant to this case.

I expect you to give me back my stolen funds as soon as possible.

Best regards

pomoc@mbank.pl,
 kontakt@mbank.pl,
 knf@knf.gov.pl,
 uokik@uokik.gov.pl,
 corporate@mbank.pl,
 private@mbank.pl,
 cstypułkowski@mbank.pl,
 pgdanski@mbank.pl,
 jhessenmuller@mbank.pl,
 lJabłonowska-Luba@mbank.pl,
 hDieterKemler@mbank.pl,
 hkemler@mbank.pl,
 cKocik@mbank.pl,
 jMastalerz@mbank.pl,
 mLesny@mbank.pl,
 mZielke@mbank.pl,
 mblessing@mbank.pl,
 sengels@mbank.pl,
 akarls@mbank.pl,
 TKanzler@mbank.pl,
 porady@dlakonsumentow.pl,
 leniency@uokik.gov.pl