I'm sorry but this is really ludicrous excuse.
What does it have to do with it???
Producing miners is a manual process not intellectual... I don't really see the logic here.
It appears that Katya handles a lot of the shipping for Spondoolies. She also handles most of the sales and accounting stuff. She will probably be the person who contacts you about compensation options. She's busy making sure orders make it out the door right now in the correct order.
Most of the rest of the staff is busy with issues related to recently beginning shipping, like handling support requests, fixing newly discovered issues with the firmware, etc.