Sorry but I have been emailing them for a week with one single reply and nothing since 4 days.  How on earth can you say I am in the wrong here.  Either their support is the worst support I've ever seen or what I said is true.

Your thoughts might make sense but I can show you countless examples where even though a company makes money they will do anything to make more.  I have countless of examples with Cryptsy doing this for example.