Apology? I had to post here for them to do something about it, a few hours after I post here I magically get an email back. Pretty sure it's not them that's owed an apology.
And BTW while I was waiting for a reponse, I had a friend send emails and they responded to him without a few hours each time.
YOU allow your own account being hacked. Then you send an email to the support so that they can help you. And only because they dont answer as fast, as you want them to answer, you believe you have the right to call them thieves? Really?
Im not sure if you handle problems always that way but if localbitcoins would be a realworld store and you speak that way to the staff, then for sure i would give you a house ban.